Reference

Legal clarity and account protection you can rely on

When you open an account with qq royal, your data, deposits and withdrawals are handled under clear policies that respect your local law.

Data protection mapped to your regionIdentity verification on withdrawalTransparent payment & account policies
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qq royal Legal clarity and account protection you can rely on
GET HELP ANYTIME

Contact us about account access, data or legal concerns

Live chat Open the chat widget in the lobby or account settings.
Email support Send legal or data-access requests to [email protected]. Include your account ID and specific question.
Account settings Visit Settings > Privacy & Data in your qq royal account to review what…
SECURITY & TRANSPARENCY

How we protect and manage your account in practice

Encrypted deposit flow

When you deposit via DANA, OVO, GoPay or QRIS, your card or wallet details never touch our servers. Payment data is encrypted and routed directly to the payment operator. We receive only a transaction confirmation and your balance update.

Withdrawal verification

Before we send funds back to your wallet, we verify your identity and account ownership. This typically means a one-time code to your registered phone or email. The process protects both you and us against fraud.

Cookie and tracking consent

We use cookies to keep you logged in, remember your language and analyse how you navigate the lobby. Non-essential cookies require your explicit consent via the banner at first visit. You can manage these in your browser settings anytime.

Data retention windows

Account data is retained while your account is active. Transaction history is archived after 7 years for tax and compliance purposes. If you close your account, we delete personal data after 30 days unless law requires us to keep it longer.

Third-party access

We share data only with payment processors, identity-verification services and law enforcement where local law requires it. We do not authorise brokers, advertisers or data resellers to access your account information.

Changes to this policy

If we update these terms, we notify you by email and in-app at least 14 days before the change takes effect. Your continued use means you accept the update. Major changes (e.g. payment partners) may require explicit re-consent.

Legal and account security questions

We collect it when you register (name, email, phone), deposit funds (payment details), and verify your identity for withdrawals. Your deposit details go directly to DANA, OVO, GoPay or QRIS — we do not store card numbers. Additional data comes from your browser (IP, device type) for security and regional eligibility checks.

Yes. Log in on mobile, tablet or desktop and your balance, transaction history and settings follow you. We monitor multi-device logins for fraud. Unusual sign-ins from new locations trigger a verification code. Players in Surabaya or Jakarta experience the same cross-device access as anywhere else where local law permits.

Go to the login page and select 'Forgot password'. We send a reset link to your registered email. If you no longer have access to that email, contact [email protected] with your account ID and a government ID photo. Verification usually takes 24–48 hours.

Open Settings > Privacy & Data in your account dashboard and select 'Download my data'. We compile your profile, transaction history, deposits and account activity into a file sent to your email within 7 working days. Large histories may take slightly longer.

Withdrawals are verified through a one-time code sent to your registered phone or email. We confirm your identity before releasing funds to your DANA, OVO, GoPay or QRIS wallet. Your wallet provider then handles the final transfer. We do not store your wallet credentials.

After 12 months of no login, your account enters an archived state. Your balance remains intact. You may reactivate by logging in again; archived data is restored immediately. Deleted or closed accounts cannot be recovered — we purge personal data 30 days after closure per policy.

If you suspect unauthorised access or a data breach, contact [email protected] immediately or use live chat (Monday–Sunday, 08:00–22:00 Jakarta time). Include your account ID and a description of the issue. We investigate within 24 hours and notify you of our findings and any protective steps.

Related Pages

qq royal Indonesia About Us qq royal Login Register FAQ