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Our Terms & Conditions Shape How You Play

When you open an account with us, you're agreeing to the rules that keep your wallet, your data and your gameplay fair.

Account creation in under two minutesDeposits clear instantly via local payment railsWithdrawals verified and processed daily

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Terms That Protect Both of Us

qq royal Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms are built around Indonesia's payment and gaming framework. By opening an account, you confirm you meet the age requirement where local law permits, that you'll deposit only your own funds, and that you won't use our platform for prohibited activity. Deposits via DANA, OVO,

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GoPay and QRIS are subject to each payment provider's own terms; we process what clears through them. Withdrawals are reviewed to prevent fraud and money-laundering; this means we may ask for proof of identity or account activity before releasing funds. Disputes are handled through our support
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team first; if unresolved, they follow Indonesia's consumer protection process where local law permits. We retain account data for seven years after closure to comply with local financial record-keeping.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About These Terms

HOW WE PROTECT YOU

Security, Data and Your Rights Under Our Terms

Account Verification

When you open an account, we verify your phone number and email. On your first withdrawal, we ask for ID photo and proof of address. This step stops fraudulent access and keeps your balance safe.

Data Retention & Privacy

Your deposits, withdrawals, gameplay history and personal details are encrypted and stored for seven years post-closure. We do not sell or share your data with third parties outside fraud prevention and legal compliance.

Withdrawal Holds

Large withdrawals or unusual patterns may trigger a 24–48 hour hold while our team reviews activity. This protects your account from compromise. You'll see the hold reason in your dashboard.

Dispute Resolution Process

Disagreements over deposits, withdrawals or gameplay are logged and reviewed by our compliance team. We aim to resolve them within five business days. Unresolved disputes follow Indonesia's formal consumer redress process.

Request Account Changes

You can request corrections to your personal details, a download of your data, or account closure at any time. Email [email protected] with proof of identity; we process requests within 10 business days.

Session & Cookie Policy

We use cookies to track your login, gameplay and payment history. Session data expires after 30 minutes of inactivity. You can clear cookies in your browser settings without affecting your account or funds.

Frequently Asked About Our Terms

Once your deposit clears via DANA, OVO, GoPay or QRIS, it becomes playable balance and cannot be reversed. If you deposit by mistake, contact us within 24 hours and we'll assess the situation. Cancellation depends on whether the funds have already been wagered.

Yes. You can link a new DANA, OVO, GoPay or QRIS account to your qq royal wallet at any time. Go to Settings → Payment Methods, add the new option and set it as your default for future deposits.

After you request a withdrawal, our team verifies it within 24 hours. Once approved, the funds return to your original payment method — usually within one business day. QRIS and GoPay transfers often arrive faster than bank-linked methods.

Some features, game types and payment options depend on which region you're accessing from and Indonesia's current gaming regulations. If a game or payment option isn't available in your location, it will be greyed out in the lobby or wallet — this is automatic and reflects local eligibility.

We keep your account record, deposits, withdrawals and gameplay history for seven years after closure for compliance and dispute purposes. Your personal details are encrypted. You can request deletion after seven years or a full data export at any time via [email protected].

We close accounts that use multiple identities, deposit funds from other people's payment methods, engage in fraud, or consistently violate our gameplay conduct rules. Violations are reviewed on a case-by-case basis before action is taken. You'll receive notice and a chance to respond.

Deposit and withdrawal limits depend on your payment method and account history. DANA, OVO, GoPay and QRIS each have their own provider limits. Your account dashboard shows your current limits; contact support if you need to discuss higher thresholds for regular play.

Our Terms & Conditions Shape How You Play

How to Contact Us About These Terms

Security, Data and Your Rights Under Our Terms

Account Verification

Data Retention & Privacy

Withdrawal Holds

Dispute Resolution Process

Request Account Changes

Session & Cookie Policy

Frequently Asked About Our Terms

01 What happens if I deposit funds and then want to cancel?

02 Can I change my payment method after I've opened an account?

03 How long do withdrawals take once I request them?

04 What does 'depends on local law' mean for my account?

05 If I close my account, what happens to my data?

06 What counts as a breach of these terms that could close my account?

07 Are there limits on how much I can deposit or withdraw per day?

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